Shipping & Issues

Product Issues

If you received a product from one of our agency partners that does not meet your expectations please Contact Us with your order number/reference and please include any other relevant details that may help. Your issue will be handled swiftly and in a professional manner with a view to addressing any concerns…


Shipping

Our agency partners can ship to virtually any address in the Republic or Northern Ireland, Please include relevant Eircode or Post Codes, with your delivery address details…

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the product and the various shipping options available. Depending on the shipping provider, shipping date estimates can sometimes vary, on occasion should any undue delay occur you will be contacted in due course with regards to any altered delivery date.

 

 Shipping specifics per company

 

The Universal XXI S.L & Unitrama Rugs group of companies offer free deliveries within Republic and Northern Ireland for order values from and above €895.00. Your order value can be placed and combined across both companies, ie €447.50 order value for Universal XXI S.L. & €447.50 order value for Unitrama Rugs etc. Deliveries can be made to any branch or head office address the company has on record for your business.

 

The Louis De Poortere Group of companies offer free deliveries within Republic of Ireland for order values from and above net value of €300.00 Orders less than net value of €300 will incur a contribution to carriage charge of €30.00. Deliveries can be made to any branch or head office address the company has on record for your business.

 

The Louis De Poortere Group of companies offer free deliveries within Northern Ireland for order values from and above net value of £250.00 Orders less than net value of £250.00 will incur a contribution to carriage charge of £25.00. Deliveries can be made to any branch or head office address the company has on record for your business.  

 

Stairrods UK Ltd offer free deliveries within Republic of Ireland for order values from and above net value of €100.00 Orders less than net value of €100 will incur a contribution to carriage charge of €17.50 from the company. Long length trims orders (270cm) will incur one €27.50 charge per order placed. Deliveries can be made to any branch or head office address the company has on record for your business. *Most orders are subject to a customs clearance-disbursement  fee of approximately €15.00 which is charged by the transport company delivering your order

 

Stairrods UK Ltd offer free deliveries within Northern Ireland for order values from and above net value of £75.00 Orders less than net value of €75.00 will incur a contribution to carriage charge of £17.50 from the company. Long length trims orders (270cm) will incur one €22.50 charge per order placed. Deliveries can be made to any branch or head office address the company has on record for your business.

  

*If you need further assistance regarding delivery and returns from out trading partners please contact us so we can will assist you further.